Cruise passengers' risk reduction strategies in the wake of COVID-19

Holland, Jennifer, Mazzarol, T, Soutar, G.N., Tapsall, S and Elliott, W.A. (2021) Cruise passengers' risk reduction strategies in the wake of COVID-19. Asia Pacific Journal of Tourism Research, 26 (11). pp. 1189-1206. ISSN 1094-1665

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Abstract

The COVID-19 pandemic devastated the cruise sector with an initial global shutdown and ongoing patchy resumption, widespread reporting of virus transmission onboard and billions of dollars in economic losses. This study explores how COVID-19 has impacted Australian and UK consumers’ risk perceptions, revealing cruises are no longer considered ‘safe’. Consumers are more negative about, and less willing to, cruise. Cluster and Leximancer analyses identified five distinct market segments differentiated by the extent of travel risk they perceived. Specific risk reduction strategies are identified and include risk mitigation, use of risk relievers, and risk avoidance.

Item Type: Article
Uncontrolled Keywords: risk, tourism, risk reduction, cruise ship, COVID-19, cruise passengers, tourist decision-making, Australia, United Kingdom, cluster analysis
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
Divisions: Faculty of Arts, Business & Applied Social Science > Suffolk Business School
Depositing User: David Upson-Dale
Date Deposited: 14 Oct 2021 09:03
Last Modified: 04 Nov 2021 11:14
URI: http://oars.uos.ac.uk/id/eprint/2027

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